RETURN & REFUND
INFOMATION
Returns must adhere to the following:
- In original packaging
- No stains/hairs/odours
- No signs of wash/wear
- Tags must not be damaged or removed
We reserve the right to return your item back to you or cleaning charges, if it does not adhere to the above.
RETURN DETAILS
*We are happy to refund or exchange items within 14 days of receipt
*Please note that any products purchased on sale or with a promotional/discount code are refunded via store credit on an E-Gift Card.
*It is your responsibility to return the item(s) to REAMO if you would like a refund or exchange. Unfortunately, as an emerging brand, we are not yet able to offer free return shipping.
*Please note that we do not refund the original shipping costs.
Any garment returned must be received back in its original condition
- unworn
- undamaged
- free of makeup & hair
- all original tags attached.
*We reserve the right to return your item back to you or cleaning charges, if it does not adhere to the above.
*Please note that any products purchased on sale or with a promotional/discount code are refunded via store credit on an E-Gift Card.
*It is your responsibility to return the item(s) to REAMO if you would like a refund or exchange. Unfortunately, as an emerging brand, we are not yet able to offer free return shipping.
*Please note that we do not refund the original shipping costs.
Any garment returned must be received back in its original condition
- unworn
- undamaged
- free of makeup & hair
- all original tags attached.
*We reserve the right to return your item back to you or cleaning charges, if it does not adhere to the above.
HOW TO RETURN
1)
Check the date on which you receive the order, if 14 days have not yet passed, you can return your order.
2) Download our refund form [here] and fill it out.
3) Please send us now the filled out form by email to refund@reamoclo.com and we will confirm the return. Please don't send us orders back without our refund confirmation mail.
4) After you have received the confirmation email from us, pack the goods as securely as possible to prevent damage during transport. Please include our return form in the order, otherwise we can not assign your return. We always recommend returning your items via a tracked service as we unfortunately can't be held responsible for any items that do not reach us.
5) Go to your local post office and send your order back to our warehouse. After we have received your order, we will process it and transfer your money back to you.
2) Download our refund form [here] and fill it out.
3) Please send us now the filled out form by email to refund@reamoclo.com and we will confirm the return. Please don't send us orders back without our refund confirmation mail.
4) After you have received the confirmation email from us, pack the goods as securely as possible to prevent damage during transport. Please include our return form in the order, otherwise we can not assign your return. We always recommend returning your items via a tracked service as we unfortunately can't be held responsible for any items that do not reach us.
5) Go to your local post office and send your order back to our warehouse. After we have received your order, we will process it and transfer your money back to you.
i need assistance
If you have a question or need assistance, please contact our support team at help@reamoclo.com and one of our lovely employee will help you out.