Need to swap a size or color? No problem at all – just fill in the returns form stating the size or color you wish to receive in place of your returned item (detailing colour and size), and we’ll get this processed for you upon receipt of your return. Please note, if the new size is out of stock, this will be refunded instead. If you want something completely different, please make an extra notice on the return form. If the price of the wished item is the same, we can exchange the item otherwise it will be refunded.
Step 1
Check the date on which you receive the order, if 14 days have not yet passed, you can exchange your order.
Step 2
Download our refund form here and fill it out.
Step 3
Please send us now the filled out form by email to refund@reamoclo.com and we will contact you within 24 hours and confirm the exchange. Please don't send us orders back without our exchange confirmation mail.
Step 4
After you have received the confirmation email from us, pack the goods as securely as possible to prevent damage during transport. Please include our return form in the order, otherwise we can not assign your return. We always recommend returning your items via a tracked service as we unfortunately can't be held responsible for any items that do not reach us. You can use our return label which you find
Step 5
Go to your local post office and send your order back to our warehouse.
After we have received your order, we will process it.
Please note that we cannot assume the costs for the return to our warehouse.
