Shipping & delivery
We pack every order by hand and ship it ourselves from Vienna, Austria.
- We ship your order as fast as we can
- Every parcel is tracked, with DPD or Austrian Post
- No extra taxes or customs fees within the EU
- 14 days to return, and we help if anything goes wrong
Free shipping on all orders over €175
When does my order ship?
Before your order leaves our Vienna warehouse, we steam, iron, pack and check every piece ourselves. We are a small team and ship every order as fast as we can. When things get busy, it can sometimes take a little longer.
Pre-order items take longer. The expected shipping time is shown on the product page.
Delivery costs and times
Search your country to see the cost and delivery time. Delivery times are working days after your parcel has shipped.
All countries
| Country | Cost | Working days | Free from |
|---|---|---|---|
| AustriaDPD | €4.99 | 2–3 | €175 |
| BelgiumDPD | €9.99 | 4–5 | €175 |
| CroatiaDPD | €9.99 | 4–5Free: 3–4 | €175 |
| Czech RepublicDPD | €9.99 | 4–5Free: 3–4 | €175 |
| DenmarkDPD | €9.99 | 4–5 | €175 |
| FranceDPD | €9.99 | 4–5 | €175 |
| GermanyDPD | €9.99 | 3–4 | €175 |
| GreeceDPD | €9.99 | 4–5Free: 3–4 | €175 |
| ItalyDPD | €9.99 | 4–5 | €175 |
| NetherlandsDPD | €9.99 | 4–5Free: 3–4 | €175 |
| PolandDPD | €9.99 | 4–5Free: 3–4 | €175 |
| SlovakiaDPD | €9.99 | 4–5Free: 3–4 | €175 |
| SloveniaDPD | €9.99 | 4–5Free: 3–4 | €175 |
| SpainDPD | €9.99 | 4–5 | €175 |
| SwedenDPD | €9.99 | 4–5 | €175 |
| SwitzerlandAustrian Post | CHF 20 | 5–7 | €148 |
| United KingdomAustrian Post | €9.99 | 4–5Free: 3–4 | €175 |
“Free:” is the delivery time when your order ships free, where it is different.
Carriers and tracking
Orders to EU countries ship with DPD. Orders to the United Kingdom and Switzerland ship with Austrian Post.
As soon as we start packing your order, we send you an email with a link to track it. It can take 1–2 days until the tracking shows.
Customs and taxes
EU: Orders within the EU arrive without any extra taxes, customs duties or fees. Our prices already include VAT.
United Kingdom and Switzerland: Import VAT and duties are charged on delivery and are not included in our prices. Please check your country's import rules before you order. We cannot estimate these charges, and they are paid by the customer.
Change your delivery address
Need to change the address? Write to help@reamoclo.com with your order number. If your order has not shipped yet, we are happy to change it.
Damaged parcel, wrong or missing item
Please write to help@reamoclo.com right away, with your order number and a photo. We will sort it out.
Shipping questions
Do you offer express delivery?
No. We offer standard home delivery only, tracked, to every country we ship to.
When is delivery free?
Standard delivery is free for orders from €175.
My country is not listed. Can I still order?
In case your country is not listed here, drop us a message on Instagram (@reamostore) or at help@reamoclo.com and we will find a solution.
I did not get an order or shipping confirmation email.
Please check your spam folder first. If it is not there, write to help@reamoclo.com with your name and the email address you ordered with.
Need help?
Email help@reamoclo.com. We usually answer within 24–48 hours.
