Frequently asked questions

You can pay with American Express, Apple Pay, Bizum, BLIK, EPS, Google Pay, iDEAL Wero, Maestro, Mastercard, PayPal, Przelewy24, Shop Pay, UnionPay and Visa.

Email help@reamoclo.com with your order number. We usually answer within 24–48 hours. You can also message us on Instagram (@reamostore).

As fast as we can. We pack every order by hand in-house and we are a small team, so when things get busy, it can sometimes take a little longer. Pre-order items take longer, see the product page.

Austria €4.99, Switzerland CHF 20, every other country we ship to €9.99. Standard delivery is free for orders from €175 (Switzerland from €148). See all countries on our shipping page.

We ship your order as fast as we can; when things get busy, it can sometimes take a little longer. After shipping, delivery takes: Austria 2–3 working days, Germany 3–4, most other countries 4–5, Switzerland 5–7. There is no express option. Pre-order items take longer, see the product page.

Every parcel is tracked. As soon as we start packing your order, we email you a link to track it. It may take 1–2 days until the tracking information shows.

All orders to EU countries ship with DPD. Orders to the United Kingdom and to Switzerland ship with Austrian Post.

Only for deliveries to the United Kingdom and Switzerland: import VAT and duties are charged on delivery and are not included in our prices.

Yes, if your order has not shipped yet. Write to help@reamoclo.com with your order number and the new address.

14 days from delivery, without giving a reason. This also applies to sale items and items bought with a discount code. Custom-made pieces are excluded.

Tell us with our online withdrawal form or by email to help@reamoclo.com, then send the items to REAMO, Mollardgasse 85/5/31, 1060 Vienna, Austria. All steps are on our returns page.

The cost of sending items back is paid by you.

Within 14 days after you tell us about your return, to the payment method you used. We may wait until your parcel has arrived or you have shown us that you sent it. If you return your whole order within 14 days of delivery, we also refund the standard delivery cost.

Yes. Return the item and email help@reamoclo.com with the size you want. We send the new size once your return has arrived. If that size is sold out, we refund you instead.

Our size guide lists body measurements. For the fit of a specific piece, please check its product page.

Please see the care label in your garment and the product page.